L89 Casino Terms and Conditions

01 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and L89 Casino ("the Platform", "we", "us"). By accessing or using L89 Casino — whether through the website, mobile browser, or any associated application — you agree to be bound by these Terms.

These Terms apply to all users of L89 Casino, including registered players, visitors, and anyone who interacts with the platform in any capacity. If you are using L89 Casino on behalf of another person, you confirm that you have the authority to bind that person to these Terms.

L89 Casino reserves the right to update or modify these Terms at any time. Continued use of the platform after any changes constitutes acceptance of the revised Terms. We will notify registered players of material changes via email or platform notification.

02 Eligibility

To use L89 Casino, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age.
• You must be legally permitted to participate in online betting and gaming under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be an employee, contractor, or immediate family member of an employee or contractor of L89 Casino.
• You must not be acting on behalf of any third party when registering or placing bets.

L89 Casino reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation may result in account suspension or closure. If you are unsure whether you are eligible to use L89 Casino, please contact our support team before registering.

03 Account Registration

To access the full features of L89 Casino, you must register an account. During registration, you are required to provide accurate, complete, and up-to-date information. Providing false information is a violation of these Terms and may result in immediate account closure.

• Each player is permitted to hold only one account at L89 Casino. Duplicate accounts are prohibited.
• You are responsible for maintaining the confidentiality of your account credentials. Do not share your password with anyone.
• You must notify L89 Casino immediately if you suspect unauthorised access to your account.
• L89 Casino is not liable for any losses resulting from unauthorised account access where the player has failed to take reasonable precautions to protect their credentials.
• Account details, including name and date of birth, cannot be changed after registration without providing supporting documentation.

L89 Casino reserves the right to verify your identity at any point. This may include requesting a copy of a government-issued ID, proof of address, or proof of payment method. Accounts that fail verification may be suspended until the process is completed.

04 Deposits and Withdrawals

L89 Casino supports a range of payment methods suited to players in Bangladesh. All financial transactions on the platform are subject to the following conditions:

• All deposits and withdrawals must be made using a payment method registered in your own name. Third-party payments are not accepted under any circumstances.
• The minimum and maximum deposit and withdrawal amounts are displayed at the time of transaction and may vary by payment method.
• Deposits are generally credited to your account immediately or within a short processing window depending on the payment method used.
• Withdrawal requests are processed within the timeframe stated in our payment policy. Processing times may vary depending on the method selected and any verification requirements.
• L89 Casino does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges.
• Withdrawals will only be processed to a payment method that has previously been used to deposit, unless otherwise approved by our payments team.

Any funds deposited into your L89 Casino account that remain unused for an extended period may be subject to an inactivity fee as outlined in our payment policy. We will notify you before any such fee is applied.

05 Betting Rules

All bets placed on L89 Casino are subject to the specific rules applicable to the relevant sport, game, or market. General betting rules that apply across the platform include:

• Bets are final once confirmed. L89 Casino does not accept requests to cancel or amend bets after they have been placed, except in cases where a clear technical error has occurred.
• L89 Casino reserves the right to void any bet that has been placed at odds that were clearly incorrect due to a technical error or human error in odds compilation.
• In the event of a dispute regarding bet settlement, the decision of L89 Casino is final, subject to our formal complaints procedure.
• Maximum bet limits apply across all markets. These limits are displayed within the relevant market and may be adjusted at any time.
• L89 Casino reserves the right to limit the betting activity of any account at its discretion, including restricting maximum stake amounts or the markets available to a specific account.
• Live betting markets are subject to suspension at any time during an event. Bets placed before a suspension are valid; bets placed after a suspension may be voided.

Specific rules for individual sports and games — including cricket, football, volleyball, ice hockey, diving, virtual sports, Fortune Bingo, Golden Land, and Callbreak Quick — are available within each respective section of the L89 Casino platform.

06 Bonuses and Promotions

L89 Casino offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the following general conditions, in addition to any specific terms attached to individual offers:

• Bonuses are credited to your account in accordance with the terms of the specific promotion. Eligibility criteria vary by offer.
• All bonuses are subject to wagering requirements before they can be withdrawn. The applicable wagering requirement will be clearly stated in the promotion terms.
• Bonus funds and any winnings derived from bonus funds cannot be withdrawn until the wagering requirement has been fully met.
• L89 Casino reserves the right to withdraw any bonus offer at any time and to void bonus funds and associated winnings if there is evidence of bonus abuse.
• Players may only claim each promotion once unless the promotion terms explicitly state otherwise.
• Bonuses cannot be transferred between accounts or exchanged for cash outside of the standard wagering process.

07 Prohibited Conduct

The following activities are strictly prohibited on L89 Casino. Engaging in any of these activities will result in account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Using automated software, bots, or scripts to place bets or interact with the platform in any way.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, errors, or vulnerabilities in the platform. Any such issues must be reported to L89 Casino immediately.
• Engaging in money laundering or using L89 Casino for any illegal financial activity.
• Providing false information during registration or at any point during the account verification process.
• Attempting to access another player's account without authorisation.
• Using the platform in any way that could damage, disrupt, or impair the experience of other players.
• Creating multiple accounts to circumvent account restrictions, claim multiple bonuses, or for any other purpose.

L89 Casino employs monitoring systems to detect prohibited conduct. If suspicious activity is identified, we reserve the right to suspend the account immediately pending investigation, without prior notice.

08 Account Suspension and Closure

L89 Casino reserves the right to suspend or close any account at its discretion. Circumstances that may lead to suspension or closure include, but are not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity or age verification within a reasonable timeframe.
• Suspected fraudulent activity or money laundering.
• Requests from regulatory or law enforcement authorities.
• Account inactivity for an extended period as defined in our inactivity policy.

If your account is suspended, you will be notified by email where possible. Any funds held in a suspended account will be dealt with in accordance with our payment policy and applicable legal requirements. If you believe your account has been suspended in error, please contact our support team.

You may also request the closure of your own account at any time by contacting L89 Casino support. Self-exclusion options are available through our responsible gaming tools if you wish to take a break from betting.

09 Privacy and Data

L89 Casino collects and processes personal data in accordance with our Privacy Policy, which is available separately on the platform. By using L89 Casino, you consent to the collection and use of your data as described in that policy.

• Your personal data is used to operate your account, process transactions, verify your identity, and comply with legal obligations.
• L89 Casino does not sell your personal data to third parties for marketing purposes.
• We use industry-standard encryption to protect your data during transmission and storage.
• You have the right to request access to the personal data we hold about you. Please contact our support team to make such a request.

For full details of how L89 Casino handles your personal information, please refer to our Privacy Policy.

10 Limitation of Liability

L89 Casino provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

• L89 Casino is not liable for any losses arising from platform downtime, technical errors, or interruptions to service beyond our reasonable control.
• We are not responsible for any loss of data, profits, or opportunity resulting from your use of or inability to use the platform.
• L89 Casino's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the relevant claim.
• Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence.

Betting involves financial risk. L89 Casino strongly encourages all players to bet responsibly and only with funds they can afford to lose. The platform is intended for entertainment purposes, and we do not guarantee any financial return from betting activity.

11 Changes to These Terms

L89 Casino may update these Terms and Conditions at any time. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we will notify registered players via email or an in-platform notification.

Your continued use of L89 Casino after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and contact us to close your account.

We recommend that you review these Terms periodically to stay informed of any updates. The most current version of the Terms will always be available at this page.

12 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern or complaint, please contact the L89 Casino support team. We are available 24 hours a day, 7 days a week.

For complaints that cannot be resolved through our standard support process, L89 Casino has a formal complaints procedure. Please request details of this procedure from our support team if required.

You can also find answers to common questions in our FAQ section, or review our Responsible Gaming and Privacy Policy pages for related information.